bunq Enhances AI-Driven Banking and Travel Insurance Offerings

European neobank bunq has partnered with insurtech firm Qover to provide users in seven markets with worldwide, one-time activation travel insurance, as highlighted in The Fintech Times. Additionally, bunq has upgraded its AI money assistant, Finn, making it fully conversational.

Qover’s expertise in embedded insurance facilitated the integration of features like a fast claims process and accessible travel certificates within the bunq app. Quentin Colmant, CEO and co-founder of Qover, stated, “Collaborative spirit is the cornerstone of our successful partnership. Together with bunq, we prioritised delivering an exceptional user experience for Eva, bunq’s model user.”

The embedded insurance orchestration is available on bunq’s ‘Easy Bank Pro XL’ plan. Qover’s claims data dashboard helps users easily make claims by analyzing clauses that often lead to rejections. Ali Niknam, founder and CEO of bunq, expressed, “We’re making travel insurance effortless together. It’s exactly the peace of mind we want our users to have, whether they spend, save, or travel with bunq.”

bunq has also enhanced its AI banking experience by upgrading Finn, which now offers conversational capabilities. Since December 2023, Finn has answered over 100,000 questions, providing deeper insights into users’ finances twice as fast as before. Niknam remarked, “We’re thrilled to see so many of our users embrace Finn in their daily lives and can’t wait for them to have a chat with the all-new Finn.”

Finn now handles 40% of user support questions independently and assists with 75% daily, replacing the search function in the app and helping users with their banking needs.