dLocal Expands Payment Partnership with eSky Group in Latin America and Africa

dLocal, the cross-border payment platform, has announced an expansion of its partnership with eSky Group, the owner of a prominent travel platform in the Central and Eastern European (CEE) region, according to The Fintech Times. This collaboration is aimed at providing enhanced payment solutions in Latin America and Africa.

Since the inception of their partnership in 2021, both companies have been committed to enhancing payment experiences for customers in countries such as Brazil, Chile, Colombia, Mexico, Peru, and South Africa.

The core focus of this extended partnership centers around local acquiring, with the primary objective of reducing processing costs, expediting settlement times, and elevating customer support to increase authorization rates for customers in these regions.

Additionally, the collaboration places a strong emphasis on optimizing payment processing to simplify refund procedures, ultimately contributing to an improved overall customer experience. Future plans on the horizon include the introduction of installment payment options and the incorporation of additional alternative payment methods.

Grzegorz Kwiecień, COO of eSky Group, expressed his satisfaction with the partnership, saying, «We take pride in our achievements with dLocal since 2021, prioritizing local acquiring to boost authorization rates and enhance the payment process for our customers. We greatly appreciate dLocal’s exceptional customer service and support, setting them apart with dedication and around-the-clock reliability.»

John O’Brien, Chief Revenue Officer (CRO) at dLocal, also shared his thoughts, stating, «Our partnership with eSky Group shows how local payment solutions can make a big difference. We’ve improved authorization rates and set a strong foundation for growth in Latin America and Africa by focusing on local acquiring. We’re excited to reach new milestones with eSky Group.»

This development comes on the heels of a prior interview with Michel Golffed, Senior Vice President of Growth at dLocal, where he discussed strategies for global merchants looking to expand into the Latin American region. In his role, Golffed has been instrumental in establishing strategic partnerships within the fintech ecosystem and nurturing relationships with key merchants, guiding them in implementing comprehensive cross-border payment strategies aimed at maximizing conversions.